As much as we ponder, collaborate and work with policymakers on what daily life is like for those without internet access, I am admittedly spoiled by my own in Arlington, Va. Until…. last week. A power outage in my neighborhood wreaked havoc on my home fiber connection and I have been without a dial tone, television and far most importantly, home Wi-Fi access since Thursday. The first day, I felt like the classic urbanite “roughing it”…like being on a camping trip in an RV and thinking you’re communing with nature. Day two got tougher and by today, I didn’t leave the house for fear that I would miss my technician and not get another appointment slot for a week.
However, I knew enough to try online support first and even reset my ONT several times until my provider confirmed that by looking into our network, our problem was bigger than any incompetence I was demonstrating. That, however, did not stop their daily text messages asking me if the problem was fixed! I love the use of technology to keep in touch but found their enthusiasm, (almost willing me to respond that it was fixed when it was not), a tad much by the time the third or fourth message came in….
Happy to be back online but I certainly did welcome the respite from all of those telemarketing calls!