Browsed by
Category: Call Completion

Rural America’s Still Waiting….

Rural America’s Still Waiting….

Earlier this week the Wall Street Journal ran a piece called “Rural America Still Waiting for Phone Calls That Won’t Connect,” highlighting the ongoing problem with the completion of calls to rural America. Author Drew FitzGerald did a very good job at explaining the frustrating and perplexing problem that has impacted NTCA member companies for years. A caller places a call to a rural exchange and the calls never hit the telephone company’s switch. When the call is dropped, the…

Read More Read More

A Fond Farewell to 2018

A Fond Farewell to 2018

I know that in many ways, the year that we are on the verge of parting ways with has been stressful…crazy stock market swings, lots of social media noise, the growing feeling of division within our country, and ending the year with the government on a partial shutdown. However, from the perspective of the rural broadband industry, 2018 was an excellent year. It was a year that saw policymakers move beyond making noise about rural broadband to actually putting money…

Read More Read More

Corporate Realignment as the World Turns

Corporate Realignment as the World Turns

Today Verizon announced that they are restructuring their business units to better align for what they anticipate to be a robust future in the 5G world. With a new CEO at the helm, VZ announced that they are splitting their operation into three customer-facing units at the start of the new year. One of the divisions will be combining fixed and mobile operations focusing on the consumer market, another will do the same for the business sector. The third unit…

Read More Read More

FCC Takes Positive Action on Call Completion Law Implementation

FCC Takes Positive Action on Call Completion Law Implementation

Trying to aggressively deal with the rural call completion plague has been a top priority for NTCA so there was some energy in our halls today as the FCC took some positive steps to implement the NTCA-Backed Rural Call Completion Law. In a positive development for rural consumers and businesses awaiting relief for rural call completion and quality problems, the FCC today released an order implementing the Improving Rural Call Quality and Reliability Act of 2017 signed into law earlier…

Read More Read More

A Key Step Forward On Completing Calls To Rural America

A Key Step Forward On Completing Calls To Rural America

It has been years in the making and hundreds of visits, calls, sharing of horror stories, workshops required of large carriers and prodding of policymakers but at 4:45 am this morning, the United States House of Representatives passed the last hurdle and formally voted through S.96, the Improving Rural Call Quality and Reliability Act, a key tool in the toolkit to prevent least-cost routers from dropping calls to rural America.  The legislation passed the House and the Senate in 2017…

Read More Read More

Here’s to Hoping to Not Backslide on Call Completion Efforts

Here’s to Hoping to Not Backslide on Call Completion Efforts

The FCC moved today to adopt a second Further Notice of Proposed Rulemaking (FNPRM) on call completion at their open commission meeting. The FNPRM seeks to better address ongoing problems related to calls that are not being delivered to rural areas for completion, an issue rural Americans have been dealing with and NTCA has been working on for nearly seven years. The high percentage of calls that are dropped by least cost routers as traffic was supposed to be routed…

Read More Read More

Cassie Hard at Work

Cassie Hard at Work

Cassie has the laptop out and is hard at work these days. She’s got to earn her dog bones, just like the rest of us! I figured that she’s working on any one of the following items: 1) Checking the transition team sites to see if President-elect Trump has made his last Cabinet selection with his USDA Secretary pick. Rural America has been waiting anxiously to see who will be tapped, and given the high rural voter turnout for his…

Read More Read More

Senate Creates Rural Broadband Caucus With NTCA at the Launch

Senate Creates Rural Broadband Caucus With NTCA at the Launch

Yesterday was a really busy day on the rural broadband front. We were still in Williamsburg, Va., wrapping up our Regional Conference and listening to some fabulous speakers talking about how much synergy they are seeing from the partnerships they have established. Sharing their stories on what positive incentives for investment look like in a budget-controlled USF environment gave me great hope for telcos looking to one another, as well as other interesting players in their communities, to see where some…

Read More Read More

InterBel Tells the Rural Broadband Story

InterBel Tells the Rural Broadband Story

Randy Wilson, general manager for InterBel Telephone Cooperative in Eureka, Mont., made the journey out to Washington, D.C., today to share his thoughts and perspectives on investment opportunities in rural America, during the Senate Democratic Steering and Outreach Committee’s “Fostering the Next Generation of Rural America” Rural Summit this morning. What fun it was to have Sen. Amy Klobuchar (D–Minn.), chairwoman of the Steering and Outreach Committee, kick things off with stories about how important rural America is to every…

Read More Read More

Just the Tip of the Iceberg

Just the Tip of the Iceberg

There was an announcement earlier this week that inContact, a Utah-based long-distance carrier and call-center service provider, has agreed to pay $100,000 to settle an FCC Enforcement Bureau Investigation into rural call completion problems resulting from inContact’s failure “to ensure that the providers it used to deliver its calls to a consumer in a rural area were doing so reliably.” Per the bureau order adopting a consent decree with inContact, the company itself admitted “that it failed to ensure that…

Read More Read More