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Category: Management & Leadership

The Customer is King…and Other Growth IQ Words of Wisdom

The Customer is King…and Other Growth IQ Words of Wisdom

At NTCA’s recent Telecom Executive Forum, we had Tiffani Bova, the growth and innovation evangelist at Salesforce, come share some thoughts and wisdom from her book, Growth IQ.  In the association world, we hear a lot of speakers – at our conference as well as at other industry meetings we attend.  I’m usually good for about 15 minutes before I start to fidget but with Tiffani – I was 100 percent engaged and committed during her entire presentation and found…

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CTC Shares Partnership Philosophy

CTC Shares Partnership Philosophy

NRECA  – the national association for rural electric cooperatives –  recently invited Kristi Westbrock, CEO and general manager of Consolidated Telephone Co. (CTC) in Brainerd, MN, to tell her story of innovation and creative thinking.  CTC has been engaged in broadband partnerships with Minnesota electric cooperatives for a decade and it has been a good experience for CTC, their employees and the people the serve.  If you ask Kristi, she would love to do it again and again. Kristi noted…

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Broadband Executives Gather

Broadband Executives Gather

Here at NTCA, we host a number of key industry meetings a year – and all of them have a huge value (I hope!) for our membership and the various sectors of their staff, governing bodies and leadership.  However, the meeting that is near and dear to my heart is our Telecom Executive Conference which is where I am at this week.  This meeting is always well attended but this year we actually had to cut off attendance to our…

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Let’s Hear a Cheer for International Women’s Day!

Let’s Hear a Cheer for International Women’s Day!

As I turned on the news this morning and watched the wonderful array of women who were profiled for breaking barriers as part of the media’s International Women’s Day celebration, I’ll admit it, I got a little teary hearing the stories of amazing women and what they do to follow their passion and their dreams.  Especially as the mother of two amazing young professional women myself, I am reminded daily of the barriers and challenges that still exist for women–…

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I Like Puppies, Chocolate…and Partnerships!

I Like Puppies, Chocolate…and Partnerships!

The dictionary defines partnership as “an association of two or more people as partners”.  The legal notation is that a partnership is an arrangement where parties, know as partners, agree to cooperate to advance their mutual interests.  The partners in a partnership may be individuals, businesses, interest-based organizations, schools, governments etc.”  What makes it special in my book?  When it’s an NTCA community broadband provider partnering with another NTCA member, community entity or even another local utility to find ways…

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Small Business Administration Delves into Regulatory Obstacles

Small Business Administration Delves into Regulatory Obstacles

On a plane, trying out a new airline wifi system (competition on the ground AND in the air seems to be the order of the day).  As I was flipping through my emails, my eye was caught by a notice from the Small Business Administration (SBA) that they are looking to hear from individual small businesses on the regulatory barriers that are impacting their business. In the broadband space, the FCC took a credible crack at this with their BDAC…

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“I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.”

“I can’t change the direction of the wind, but I can adjust my sails to always reach my destination.”

The quote above is attributed to Jimmy Dean. Yes, that Jimmy Dean who is likely better known for his sausage empire than his quotes; but check the man out, he was pretty fascinating after a successful career as a country singer, and actor (Daniel Boone TV show AND a James Bond movie? Now that’s variety!). He also went into the food industry, became his own spokesman, and moved on to another successful career as a radio host. I guess that…

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On to Our Regional Road Show…Change Management Atop Agenda

On to Our Regional Road Show…Change Management Atop Agenda

Just making my way through a crowded, storm-impacted airport in Charlotte, N.C. after our first NTCA regional meeting of the summer. We’ve begun our grand finale of regional meetings in grand fashion with an amazing program and relevant topics in large part due to Mark Marion and Dennis McGarry on our fabulous training and development team. Cyber risk management, the future of video, using change management to drive excellence, AMAC’s timely session on industry tips for adapting to change and…

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“I’ve Done Alright For A Girl”

“I’ve Done Alright For A Girl”

If you were born past 1970, you likely don’t remember the 70”s song “Brand New Key” but as I was on a plane today with the headphones in, the song came in on rotation of my recently added playlist (nostalgic or maybe just too much Guardians of the Galaxy movies?).  It made me smile out loud with the lyrics “I’ve done alright for a girl” as I was thinking about today being International Women’s Day….because I have done “alright for…

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A Workplace’s Best Asset? Your staff!

A Workplace’s Best Asset? Your staff!

It really doesn’t matter if you’re a trade association, a start up, an RLEC or a corporation – at the end of the day, your most valuable asset are the staff that you have on board.  That is why we think a great deal about what it takes to keep them happy, healthy, productive…and safe. To that end, we just completed our mandatory series of training for our teams – in Arlington, in Asheville, North Carolina and around the country on…

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